Redesigned Airbnb host tools to accommodate hosting and managing large numbers of listings based on research with property managers and Airbnb professional hosts
Airbnb’s existing host tools didn’t support the workflow of hosts with a large number of listings (more than 6 listings) or property managers.
After attending research trips and shadowing property managers, we learned how these hosts use their existing property management systems, their frustrations, and their asks from a property management system. Our goal was to create a suite of tools that gave property managers the capability to easily list, find, and manage 100+ properties on Airbnb.
Brian Chesky unveiled Airbnb's suite of Pro Host tools at Orlando’s Vacation Rental Management Association conference.
Airbnb's Professional Host tool is now one of the leading competitors among property management systems.