As property managers oversaw an increasing portfolio of listings and saw increasing demand for bookings through Airbnb, Airbnb’s existing host tools fell short in accommodating their unique needs.
The project began with immersive research, involving research trips and shadowing property managers to understand their workflows and pain points. Armed with these insights, we developed a new set of host tools to cater specifically to property managers' requirements. The tools introduced functionalities such as bulk listing and editing, calendar APIs for seamless availability synchronization across multiple platforms, and smart pricing algorithms based on Airbnb data.
In this project, I was part of a team conducting user research and iterating on designs based on user and peer feedback. My responsibilities encompassed product and feature definition, UX/UI and visual design of tools that aligned with the needs of property managers and Airbnb professional hosts.